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Job Description

Software Support Analyst

$39,199 - $41,065 a year

The Software Support Analyst is responsible for developing and implementing applications programs/systems, writing maintenance and enhancement programs, and providing technical assistance to staff. This position is governed by state and federal laws and institution policy.

Job Duties and Responsibilities

Designs system by developing general design and system flow charts, formatting screens and reports, establishing data base requirements and file structures, and writing detailed program or process specifications. Provides enhancements and maintenance to complex application systems including reporting and support for third-party software. Codes, tests, debugs, and documents programs/processes, and implements them.
Participates in evaluating user requests to determine project feasibility and impact on current systems.
Obtains and develops customer requirements through interviews, meetings, research and legal considerations. Works with customers to solve problems or make decisions requiring technical expertise or specialized knowledge. Advises customers on different options to make sound business decisions.

Writes test scripts, test files, and runs programs to determine if user needs are met.

Prepares and updates project development documentation, status reports, system documentation, product evaluations and manuals as needed. Writes documentation and runs books to assure consistent system usage.

Provides technical assistance and/or training to peers, other departmental personnel, and users concerning system usage and development.

Researches problems and corrects system errors.

Researches, evaluates, and recommends technically complex software packages for purchase.
Performs other duties as assigned.

Knowledge, Skills, and Abilities

Knowledge of current computer languages and their respective programming techniques. Working knowledge of PL/SQL, SQL Plus and Oracle required. Experience using C++, Javascript, TOAD, Ellucian Banner, and Evisions Argos report writer are desirable.
Knowledge of applicable data processing technical standards, documentation procedures, and testing/debugging techniques.

Ability to think through a logical sequence of necessary events, in terms of computer language, to produce a desired end product.

Ability to develop, implement, maintain, and enhance diverse programs.

Ability to prepare project plans and program test scripts.

Ability to provide customer service.
Knowledge of problem resolution techniques.
Ability to work effectively with diverse groups of users.
Ability to manage and complete multiple projects efficiently, working largely independently.

Required Education and/or Experience

The formal education equivalent of a bachelor?s degree in computer science, mathematics, or a related field; plus three years of experience in software support, programming and/or systems analysis. OR Completion of technical training in software, data processing, or a related field acquired from a vocational, military, or industrial setting plus five years of experience in software support, programming and/or systems analysis.
Additional requirements determined by the agency for recruiting purposes require
review and approval by the Arkansas Department of Higher Education.

Preferred Education and/or Experience

One year of experience programming in SQL and/or Oracle.
Experience working in a higher education environment.

University, Campus, and Community Description

Thank you for your interest in employment at the University of Central Arkansas.
Founded in 1907, UCA has an enrollment of more than 11,300, of which approximately 1,800 are graduate students. The university offers 92 undergraduate and 62 graduate certificate and degree programs, including seven doctoral programs. The student body consistently scores above the national average on the ACT exam. UCA is proud of its tradition of teaching excellence and its contributions in scholarship and creative activities. The campus is widely acclaimed for its beauty. UCA is located in Conway, Arkansas, a thriving city of approximately 65,000 in central Arkansas, and thirty minutes from Little Rock. Conway is home to several major industries, two private colleges, an excellent public school system, and strong private K12 schools. Residents have easy access to the Ouachita and Ozark National forests and pristine wildlife areas near the Buffalo National River.

Desired start date

Position Summary and Qualifications


Physical Demands Checklist
Sitting, Standing, Walking

Physical Exertion
Administrative Work - Exerting up to 10 pounds

Posting Detail Information

Background Check Statement

This position may be subject to a pre-employment criminal, sex-offender registry, financial history background check and drug screening. A criminal conviction or arrest pending adjudication and/or adverse financial history alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background checks and drug screening information will be used in a confidential, non-discriminatory manner consistent with state and federal law.


Software Support Analyst