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Job Description

Implant Coordinator

Establishes and maintains acceptable inventory levels of owned and consigned implants and arranges for loaner implants and instruments when indicated by patient care requirements according to standard departmental inventory management practices to meet the needs of the surgical patient

Follows departmental business practices by securing inventory, replenishing owned and consignment inventory through PMM inventory manager, mathcing implant usage with patient charge forms and inventory issues to confirm that patient billing has occurred. Responsible for ?on call? coverage with other Implant Coordinators. Works with the clinical service coordinators and reviews the Surgical Schedule in advance to anticipate the need for implants and loaned instruments.

Receives and identifies loaned instruments and implants, and accounts for their usage, charging, documentation and ensures vendor payment according to the departmental ?bill only? practice. Follows UCSF policy for the introduction of new products and utilizes Rapid Cycle approval when necessary. This position works collaboratively with the Patient Care Mangers, Clinical Service Coordinators, and makes operates under the direction of the Implant Patient Care Manager.

All patient care team members are responsible to meet patient needs, demonstrate willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service is consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.


Required Qualifications

  • Three years experience in materials management, OR, purchasing, or accounting
  • Bachelor?s degree or an equivalent combination of education and experience
  • Ability to understand and communicate effectively in English both orally and in writing
  • Ability to perform basic arithmetic computations (additions, subtraction, multiplication, division)
  • Ability to work within a team
  • Working knowledge of Microsoft Outlook, Word, and Excel
  • Ability to move heavy equipment and boxes
  • Knowledge and practice of basic aseptic technique when carrying out assignments
  • Demonstrated ability for utilization of conflict resolution skills
  • Strong communication skills and proven history of positive interpersonal relations; business organization and management, tolerance for ambiguity, written and verbal skills, computer aptitude and inventory management skills are essential; demonstrated mastery prioritization, time management and organization skills
  • The flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications

  • PMM inventory management experience

Licensure/Certification

  • N/A

Living Pride Standards

Service Excellence

  • Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center?s values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
  • Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
  • Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
  • Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
  • Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
  • Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.

Work Environment

  • Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
  • Picks up and disposes of any litter found throughout entire facility.
  • Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
  • Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
  • Protects the physical environment and equipment from damage and theft.

The flexibility to orient and work at all UCSF Medical Center locations is required.


Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.