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Instructional Technology Support Analyst

Job Description

Instructional Technology Support Analyst

Position Summary

The University of Arizona Health Sciences division and the College of Medicine-Phoenix are looking for an Instructional Technology Support Analyst (ITSA) to support the campus. The Instructional Support team is looking for an energetic, enthusiastic individual that will play a vital role in supporting the rapid growth and development of the PBC. The ITSA will provide comprehensive technology support and consulting to our multi-University faculty, staff and students. The successful candidate will work collaboratively in a technology team environment that strives to improve and streamline operations, reduce turnaround time and provide excellent customer service. The ability to work in a face-paced environment with flexible working hours, including nights and weekends, are required. Strong analytical and organizational skills are essential along with establishing and maintaining positive working relationships with management, customers, co-workers and vendors. Excellent communication skills, both verbal and written, strong technical skills and the desire to actively participate in supporting and improving the campus are necessary. Knowledge of a wide range of audio-visual control systems and conferencing products such as Aver, Bi-Amp, Crestron, Logitech, Shure and Vaddio, among others, is vital in supporting the mission of the campus.

The University of Arizona College of Medicine ? Phoenix anchors the 28-acre Phoenix Biomedical Campus in the heart of the Valley of the Sun. The College inspires and trains individuals to become exemplary physicians, scientists and leaders who are life-long learners and inquisitive scholars. We embrace professionalism, innovation and collaboration to optimize health and health care for all. The Phoenix Biomedical Campus embodies the University?s priorities of engagement, partnership, innovation, and synergy in its world-class academic and research initiatives, with clinical facilities throughout Greater Phoenix. The campus also houses the UA Colleges of Public Health, Pharmacy, and Nursing, as well as Northern Arizona University?s College of Health and Human Services, the Translational Genomics Research Institute (TGen) and the International Genomics Consortium.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more!

The University of Arizona has been listed by Forbes as one of America?s Best Employers in the United States and WorldatWork and the Arizona Department of Health Services have recognized us for our innovative work-life programs. For more information about working at the University of Arizona, please click here.

Duties & Responsibilities
  • Installs, configures and performs routine maintenance on systems hardware and software including servers and operating systems. Creates and maintains user accounts.
  • Maintains, monitors and supports data and voice networks including client connectivity, authorization and authentication mechanisms.
  • Participates in designing, analyzing, implementing and maintaining applications systems. Writes and maintains computer code and tests applications.
  • Participates in the analysis, design, development, maintenance and administration of automated databases. Implements and maintains data structures including stored procedures and views.
  • Performs basic analysis, design, development, and maintenance of web sites.
  • Installs, configures and maintains workstation hardware, software and peripherals. Evaluates workstation support needs; plans and implements maintenance, upgrades and training programs. Resolves hardware/software problems.
  • Implements and monitors computer security and quality assurance procedures and maintains associated required documentation.
  • Participates in research of current and emerging computing technologies.
Knowledge, Skills, & Abilities
  • Knowledge of the theory, principles and practices in area of assignment that may include systems administration, network systems administration, applications design/development, database design/development or administration, web site design/development and/or workstation/end user support.
  • Skill in providing information technology related customer service to users having varying levels of technical expertise.
  • Skill in analyzing computer hardware and software problems.
  • Skill in working independently and as part of a team.
  • Ability to communicate effectively verbally and in writing.
Minimum Qualifications
  • Ability to work a flexible work schedule, including nights and weekends.

Physical Requirements:

  • Extended periods of sitting, standing and walking.
  • Frequently bends/stoops and crawls under/around objects.
  • Ability to carry, lift, and reach objects weighing up to 100 pounds.
Arizona Board of Regents Minimum Qualifications

Three years of information technology experience in area of assignment which may include system administration, network systems administration, applications design/development, database design/development or administration, web site design/development or administration and workstation/end user support; OR, an Associates degree in Information Technology or related area AND two years of information technology experience in area of assignment which may include system administration, network systems administration, applications design/development, database design/development or administration, web site design/development and workstation/end user support; OR, Any equivalent combination of experience, training and/or education.

Preferred Qualifications
  • 2-4 years? experience working in a desktop support environment and providing instructional technology-related support via phone, email and in-person.
  • 2-4 years? experience providing advanced technical support, troubleshooting, and training for classroom technologies in an academic environment.
  • Demonstrated knowledge and experience with Crestron control systems in relation to programming, troubleshooting, and firmware updates.
  • Foundational understanding of a wide variety of web and video conferencing applications such as Skype For Business, Zoom, WebEx, and H.323 systems.
  • Experience in communicating with both technical and non-technical users.
  • Able to learn job related skills through on-the-job training, including observation, written and oral instruction, and formal training sessions.
Full Time/Part Time Full Time Number of Hours Worked per Week 40 Job Category Computer, Engineering and Technical Benefits Eligible Yes - Full Benefits FLSA Non-Exempt Posted Rate of Pay $17.00 - $21.154 per hour, Depending on Experience


Instructional Technology Support Analyst