Student Support Specialist
As Student Support Specialist, you will foster student development and clarification of academic, professional, and personal goals as well as assess student needs and match those needs with the appropriate University resources. He/she spends the majority of their time being available to see students who walk in, call or email the Dean of Students, Main office. The Student Support Specialist exercises critical and analytical thinking skills to problem solve and address student concerns. He/she provides consultation for students, staff, faculty, and parents as well as outreach to the campus community. He/she stays current on higher education trends and University policies in order to provide quality, student-centered service. In addition to providing direct service, the student support specialist engages in intentional and continuous efforts to improve service to students, which includes improving internal processes and procedures.
- Bachelor's degree from an accredited college or university.
- Two or more years of professional experience providing direct student service in higher education.
- Effective rapport building and strong interpersonal skills including excellent written, oral and presentation skills.
- Demonstrated ability to exercise good judgment and discretion in analyzing and resolving confidential and sensitive situations with minimal supervision.
- Evidence of strong organizational skills and able to complete multiple tasks in a busy environment.
- Ability to grasp knowledge of policies and procedures related to different aspects of student services.
- Sensitivity to and appreciation of cultural, political, and geographical differences, with the ability to work well with a diverse student body.
- Ability to establish and maintain effective collaborative relationships with campus departments, student groups and colleagues.
- Ability to discern appropriate level of communication with multiple audiences and maintain confidentiality around complex and sensitive issues to be in compliance with applicable ADA, FERPA, and other applicable state, federal, University, and College of Professional Studies guidelines.
- Knowledge of college-student development issues and commitment to student service with a vested interest in staying abreast of research in the field of academic and student affairs.
- Experience with Microsoft Office applications including Power Point, Access, Excel, and Outlook.
- Flexibility in work assignments and work hours to include some evenings/weekends.
- Ability to serve on-call after hours and have access to transportation in order respond to campus crises in a timely manner.
Master's degree in higher education, college student development, student affairs counseling, student personnel services, or a related field.
- Purdue will not sponsor employment authorization for this position.
- A background check will be required for employment.
- FLSA: Exempt (Not Eligible for Overtime)
- Retirement Eligibility: Defined Contribution Waiting Period.
- Purdue University is an EOE/AA employer. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply.